Frequently Asked Questions

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General Questions, Navigation & Website Redesign

Why redesign ESI’s website?
Where do I find the buttons to register for a symposium and/or order a DVD series or CME?
Do I need to create an account to register for a symposia and/or order a DVD or CME application?
What if I’m an accounts payable agent and/or a medical manager and I need to register or purchase
for multiple physicians or technologist? Do I have to create accounts for each person within our medical group?
Is it a better to register/order online at ESI’s website or call the 800 number?
Will the new website list all my previous orders from the old website or only list new ESI orders?
How do I order if I do not wish to use the ESI website?
How do I know that my meeting registration/DVD/CME order has been processed?
Can I view upcoming live symposia offerings or view DVDs on specific medical specialty?
Why should I join your email list?
If I register or order a DVD online will I automatically receive discount email offers?
Privacy Policy and Terms of Service

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Meetings

What if I need to cancel my registration? What do I do?
Syllabus Download Instructions

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Accreditation

What accredited organizations is ESI associated with in offering continuing medical education?

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DVDs & Shipping, Replacement DVDs & Cancellation

When I order a DVD series, does it automatically come with a CME Application Package (application form, test and critique)?
When I'm finished viewing the DVD series, what do I do next?
What method of shipping is used for a DVD order?
What if I lose/damage a DVD?
What is the return policy for cancelling a DVD series?

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DVD CME Paper Application Package

What is a CME Application Package?
What do I need to do to receive credit for a DVD series?
How do I order a CME Application Package (application form, test and critique) for a DVD series?
Is there an expiration date for claiming CME credit?
What is the normal processing time for a CME Application Package (application form, test and critique)?
What if I need my CME certificate expedited?
What if I misplace my CME Application Package (application form, test and critique) or CME certificate?
Can I claim credit on part of a DVD series and then claim the rest of the credit later?
Can I order a CME Application Package online (application form, test and critique) AFTER the initial DVD order has been placed?

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DVD CME Online Application Package

What is a DVD CME ONLINE Application Package?
What do I need to do to receive credit for a DVD series?
How do I order a DVD CME Online Application Package (application form, test and critique) for a DVD series?
Is there an expiration date for claiming CME credit?
What is the normal processing time for a CME Application Package (application form, test and critique)?
Can I claim credit on part of a DVD series and then claim the rest of the credit later in DVD CME Online Application Package?
How do I order a DVD CME Online Application Package (application form, test and critique) online AFTER the initial DVD order has been placed?

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ESI Reward Points and Coupons/Coupon Codes

What are ESI Reward POINTS?
How do I accrue ESI Reward POINTS?
How can I see how many ESI POINTS I've earned or used since I've created my account?
How can I redeem my ESI Reward POINTS?
I've received a brochure/flyer/email that has a coupon code on it stating if I use this Coupon Code on Educational Symposia's website I can receive a discount if I purchase the advertised product. How do I do this?
Can I use more than one Coupon Code or ESI Points redemption code for one order/registration?
I have an old ESI Reward Points that I converted to a Coupon but have not redeemed them yet - will this still work with the new website?

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Brochure Codes and Email Codes

Why am I being asked to provide a brochure code?
Do I get a discount for providing the brochure code?
I can't seem to locate the requested brochure code on my mailed brochure. Where is it?

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Live Streaming Requirements

Computer Requirements
Internet Requirements


If you did not find your answer among our Frequently Asked Questions, please submit your question using our Contact Form or call (800) 338-5901 or (813) 806-1000 and mention you are in need of help ordering online, we will be more than happy to help you.